Terms & Conditions
Handy Squad Services – Terms and Conditions (Summary)
1. Parties
Client means you, the customer.
Contractor means Handy Squad Services providing the work.
2. General
We reserve the right to refuse any work.
If any part of these terms is invalid, the rest still apply.
These terms follow Canadian law (adapt if needed).
3. Charges and Pricing
Charges include materials (marked up by 25%) plus labour time.
We estimate time and cost before starting but final charges depend on actual work done.
Parking or other costs will be passed on.
Material sourcing may incur a fee.
Estimates are not fixed prices unless agreed.
4. Diagnostic Work
Initial visits to diagnose unknown problems are charged fully.
Further visits may be needed.
5. Fixed Price Work
Fixed rates apply when booked and may be discounted.
Extra time beyond fixed bookings is charged additionally.
Changes to the quote must be in writing.
50% deposit required before starting fixed-price jobs.
6. Cancellation
48 hours’ notice required to avoid cancellation fees.
Late cancellations incur charges depending on job type.
7. Payment
Payment is due at the end of the job by cheque, card, or bank transfer (no cash).
Accounts must be paid within 30 days.
Non-payment may lead to legal action.
8. Deferred Payment
We may hold payment details to secure job payment until completion.
9. Complaints
Report any issues within 12 months.
We will fix genuine faults free of charge.
Fixing issues via third parties releases us from liability.
10. Collateral Damage
Please clear areas before work starts.
We’re careful but not responsible for accidental damage to items left in place.
Moving items during work may be charged.
11. Guarantees
12-month guarantee on labour and materials supplied by us.
Guarantee void if work is misused, altered by others, or materials supplied by client.
No guarantees on blockages or work done against our advice.
12. Indemnity
You agree to cover any losses or claims against us caused by your breach of contract.
13. Limitation of Liability
We’re only liable for repairs or damages caused by our negligence.
We are not liable for indirect or consequential losses.
14. Force Majeure
We’re not responsible for delays caused by uncontrollable events like strikes or natural disasters.
15. Customer Responsibility
You must provide safe access, power, and water for our work.
Notify us of any hazards before work starts.
16. Waste Removal
You are responsible for removing waste from the work site unless otherwise agreed.
17. Frozen Pipes
We do not guarantee work on frozen pipes or related blockages.
18. Waiver of Terms
Changes to these terms must be written and agreed by both parties.
Our terms override any other terms you might have.